Refund and Cancellation Policy
Refund and Cancellation Policy
Last Updated: 22/09/2023
- Refund Policy for Downloadable Products
1.1. Downloadable products, such as e-books, instructional videos, and software tools, are non-refundable. Once the product has been downloaded or accessed, no refunds will be issued.
- Refund Policy for Supported Trainings
2.1. For supported training programs, refunds can be requested under the following conditions:
2.2. Training Commencement: A refund request for a supported training program must be submitted before the training program’s commencement date. Once the training has started, no refunds will be issued.
2.3. Refund Request: To request a refund for a supported training program, please contact our support team at [email protected] with the following information:
- Your name and contact information.
- Screenshot of the payment
- Details of the training program for which you are requesting a refund.
- The reason for the refund request.
2.4. Processing Time: Refunds for supported training programs will be processed within 4 business days from the date of the refund request approval.
- Refund Policy for Software Services
3.1. For software services, including login creation for digital services, refunds will not be issued once the login credentials have been created or provided to the user.
- Contact Us
If you have any questions or concerns about our refund and cancellation policy, please contact us at [email protected]